CoreMark dishes out awards for client services at its annual “EGPP” celebration!

| posted in Blog, Newsletter

Last month CoreMark had its annual “EGPP” celebration! “EGPP” refers to our service mantra and our commitment in delivering “Excellence, Value and Trust” to our valued clients. This occasion allows us to celebrate the accomplishments of our team’s #1 priority: meeting and beating our client service performance goals. Each year, the CoreMark owners review the prior year’s accomplishments, milestones, and goals as well as present profit-sharing checks to the our service team, only if we meet our client service goals, and based on individual performance metrics. Our EGPP celebration is a fun and creative way to keep everyone focused on the…
Read More

Lights Out Shout-Out : Paige

| posted in Blog

In this month’s edition of the Lights Out Shout-Out, we are spotlighting Customer Service Representative Paige! Paige was working with a particular client that had some pretty lengthy equipment, vehicle and driver lists which made renewals and changes more challenging for the client and our team. Paige implemented a procedure to organize these lists in an efficient way making things significantly easier for both the client and the account management team. Doing so allowed the team to focus on new ways to improve the experience for this client and our entire client base. Great job Paige! If you are curious about…
Read More

Lights Out Shout-Out : Didiya

| posted in Blog

In this month’s edition of the Lights Out Shout-Out, we are sharing a recent story of hard work and initiative by Account Manager Didiya that meant big savings for a client. This particular client actually had two separate accounts that had been combined by a previous broker. Upon CoreMark taking over the policy, we saw it should really be split up. After quite a bit of hard work and determination, Didiya was able to market the accounts separately – bringing substantial relief to one because they no longer had to carry the large Ex Mod of the other business. She did a…
Read More

Lights Out Service!

| posted in Blog

“Lights Out Service” started as an internal service mantra – referencing the light that illuminates when an employee has an unheard voicemail. Lights Out Services simply means we are available when our clients need us and respond quickly in the event we miss their call. What started out as such a simple concept has evolved into a much larger company culture of exceptional customer service. Lights Out Service is our promise to our clients for quick response times, thorough communications, and ensuring all the services of CoreMark Concierge are just a call away. Whether you come to us for a…
Read More